Frequently Asked Questions.
Frequently asked questions answered here. In plain English, with links to more information if required.
What size clothes does a premature baby need?
It depends on your baby’s weight. As a rough guide:
- 1–3lb, Micro Premature
- 3–5lb, Premature
- 5–8lb, Tiny Baby
- 8lb+, Newborn (standard high street sizing)
Most high street shops start at newborn (7–10lb), which is why so many parents find everything too big. We stock all sizes from 1lb.
What size is "tiny baby"?
Tiny baby clothing fits babies weighing approximately 5–8lb. It’s the size that falls between premature and newborn, and the one most high street shops skip entirely. If your baby has come home but standard newborn clothes are still swamping them, our tiny baby range is where to look.
My baby is in the NICU, what should I buy?
Our Special Care/Incubator (SCBU) range is designed specifically for babies in neonatal units. Everything in it has easy access for tubes, wires and monitoring equipment, and is made from soft fabrics that won’t irritate delicate skin. Our micro premature range (1–3lb) is also worth looking at for the tiniest babies.
How do I know which size to order?
Go by your baby’s current weight, not their due date or age. If your baby is between sizes, we generally recommend sizing up, premature babies grow quickly. Use the table below as a guide:
| Baby’s Weight | Size |
|---|---|
| 1–3lb | Micro Premature |
| 3–5lb | Premature |
| 5–8lb | Tiny Baby |
| 8lb+ | Newborn |
Can I personalise premature baby clothes?
Yes, personalisation is one of our most popular options. We offer personalised vests and sleepsuits in sizes from 1lb, all made and printed in the UK. You can browse the full range here:
How long does a personalised order take?
Personalised and made-to-order items are made in-house by Lyndsay and take 2–3 working days to complete. Delivery timescales start from the day your order is completed, not the day you place it.
For example: an order placed at 10am on Monday will be completed by Thursday morning at the latest and dispatched the same day, meaning you’d receive it Friday with Special Delivery, or within a few days with standard tracked delivery.
Can I return a personalised item?
Personalised items are made specifically for you, so we’re unable to accept returns unless the item is faulty or we’ve made an error. Please double-check names and spelling before placing your order.
How much does delivery cost?
| Service | Cost | Free when… |
|---|---|---|
| Royal Mail Tracked 48 (2–3 working days) | £3.99 | Orders over £30 |
| Royal Mail Special Delivery Guaranteed by 1pm | £10.99 | Orders over £100 |
When will my order be dispatched?
In-stock and non-personalised items:
- Orders received before 11am Monday–Friday are dispatched the same day
- Orders received after 11am, or on Saturday, Sunday or a bank holiday, are dispatched the next working day
Personalised and made-to-order items:
- Please allow 2–3 working days for your order to be made before it is dispatched
- Delivery timescales begin from the date your order is completed, not the date you order
For Special Delivery on personalised items, your order must be received before 11am Monday–Thursday to guarantee next-day delivery after completion.
How do I track my order?
Royal Mail will email and/or text you your tracking number once your order is dispatched. You can then track your parcel via Royal Mail Tracking.
Do you ship outside the UK?
Currently we ship to UK addresses only.
How will my order be packaged?
All orders are packed in eco-friendly materials, recycled cardboard boxes or sustainable sugarcane mailing bags, with a biodegradable compostable inner bag for extra protection. No plastic.
Are there any delays I should be aware of?
Bank holidays and the festive season can cause delays with Royal Mail. We’ll update the homepage if there are any delivery delays you need to know about. Please allow extra time during busy periods.
What is your returns policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of delivery. Personalised items cannot be returned unless faulty. You can read our full returns and refund policy here.
My order arrived damaged or incorrect, what do I do?
We’re sorry to hear that. Please contact us as soon as possible with your order number and a photo of the item and we’ll sort it out straight away.
Who are Cribbs & Co.?
We’re a small, independently owned business founded in 2019 by Lyndsay Cribbs, based in Edinburgh, Scotland. Cribbs & Co. was created after Lyndsay’s first son was born at 5lb 14oz and the family struggled to find clothes that fit. You can read the full story on our About page.
Do you have a physical shop?
We’re an online-only store. This keeps our costs down and means we can offer a wider range than any physical shop, over 1,000 styles, and pass the savings on to our customers.
Do you support any charities?
Yes. Every purchase helps support two charities we care deeply about:
- Sands, supporting anyone affected by the loss of a baby. Browse our Sands range.
- Simpsons Special Care Babies (SSCB), supporting the neonatal unit in Edinburgh. £1 from every purchase in our SSCB range goes directly to SSCB.
Are you award-winning?
Yes, we were named Premature Baby Clothing Store of the Year 2023 – UK and received the Best Premature Baby Specialist Clothing Store – UK award in the LUXlife Parent & Baby Awards 2023.
How can I contact you?
The best way is via our contact form. You can also email us at contactus@cribbsandco.co.uk. We aim to reply within one working day.
Is it safe to pay on your site?
Yes. Our site uses SSL encryption and all payments are processed securely. We don’t store your card details.